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Issues & Problems
- ?1. I have been scammed, what am I supposed to do now?
- A
Step 1. Contact us
Contact the buyer/seller and try to solve it together. It's quite possible that there was a simple misunderstanding. In that case, a phone call often solved everything.
Step 2. Collecting data
Try to to retrieve as much information as possible from the seller/buyer ; such as IP address, e-mail, telephone number, bank number, etc.
Step 3. Contact us
Contact us by clicking on the link "contact us". Report your complaint and and all available information from the seller/buyer.
Step 4. Definitely scammed?
How do I report scams?
Call the police or go to the police station first.
Go to the police and make a written statement about the fraud and sign it.
Check whether everything is correct and whether the statement is complete.
If you discover something else about the scam? You should still be able to report this.
You will receive a copy of the statement . Keep it secure. You need this for insurance.
Why is it important to file a statement ?
The police can then try to track down the perpetrator.
Is the perpetrator caught? Perhaps your statement has made sure that others are not the victim of a scammer. If you file a tax return, you can possibly be reimbursed for the damage from your insurance company. Or you can try to recover the damage from the perpetrator. A statement can also give you a sense of justification.
Internet scamming reporting center
All notifications of internet scams go directly to the police centrally. The experts of the reporting center analyze the reports and make connections where possible. After careful analysis, they determine whether an investigation will be started. The experts take this decision based, among other things, on the amount of the damage amount and the size, the number of victims of the case. After completing the investigation, the file goes to the police in the region where the suspect (probably) lives. The local police then determine the possible follow-up steps.
In the fight against internet scams, the police work closely with public and private parties. The police, the Public Prosecution Service and well-known trading sites such as Sxmmarket believe it is important that trust in trade via the internet is protected, so that consumers can continue to do business in a pleasant way and in good faith.
How can you reduce the chance of fraud?
Stay alert
- Be careful with your personal information. Store them carefully. Never give out your PIN code. Consider whether the information you provide is also required or will be used for the requested purpose.
- Pay attention if someone approaches you without your request.
Stay skeptical and ask yourself how likely it is that an unknown person wants to give you something without wanting anything back.
Do not let yourself be forced
- Pay attention if someone is persistent and keeps insisting.
- Pay attention if someone forces you to make a decision quickly. Take a cooling-off period.
- Do not give money to people you do not know.
Be informed
- Keep an eye on the media. They provide information about scam practices in your area.
- Do you not trust the story of someone at the door? Then make inquiries. Look up the company phone number and call the company. Close the front door when you call.
- Ask consumer organizations about your rights as a consumer.
Play for sure
- Opt for cooperation with certified companies.
- Request quotes from comparable companies before you make a purchase.
- Do you want to have work carried out by a company? Request a written quotation in advance and record which activities are performed.
- Write down important telephone numbers to, for example, block your bank cards.
- Save purchase receipts and check your bank statements.
- ?2. My account has been blocked. What should I do now?
- AIf your account is blocked it means that your account is eligible for verification (in violation of the rules), you can contact us for an explanation why.
- ?3. I have not received an e-mail to confirm my account. What now?
- APlease contact us directly. We will resolve this as quickly as possible.
- ?4. I can no longer log in. What now?
- ACheck your password, try another browser or computer or try to reset your password by pressing the "lost password" button at the login page.
If you still have problems logging in, please contact us.
